Refunds and Returns – My Herbal Empire

welcome to our refunds and returns page. At My Herbal Empire, customer satisfaction is our top priority. We want you to be completely happy with your purchase of our premium herbal incense products. In the unlikely event that you are not satisfied, we have a clear and straightforward Refunds and Returns Policy to guide you.

Our Refunds and Returns Policy

We accept returns on unopened and unused products within 30 days of purchase. If you receive a damaged or incorrect item, please contact us immediately so we can resolve the issue promptly.

Conditions for Returns and refunds

• Unopened Products: Items must be in their original packaging and cannot have been opened or used.
• Timeframe: Returns must be initiated within 30 days from the date of purchase.
• Proof of Purchase: A receipt or proof of purchase is required for all returns.

How to Initiate a Returns and refunds

1. Contact Our Customer Service: Reach out to our customer service team via email or phone to discuss your returns.
2. Receive Returns Authorization: We will provide you with a Returnss Authorization Number and specific instructions on how to send back the product.
3. Pack and Ship: Carefully package the item(s) to prevent damage during return shipping. Include the Returns Authorization Number on the package.

Refunds and returns Process

Once we receive your returned item, we will inspect it to ensure it meets our return conditions. If approved, we will process your refund within 5-10 business days. The refunds will be credited back to your original payment method.

FAQs About Returns and Refunds

1. What is your returns policy?
   • We accept returns on unopened and unused products within 30 days of purchase.
2. How do I initiate a refunds and returns?
   • Contact our customer service team for a Return Authorization Number and instructions.
3. Can I return opened products?
   • Unfortunately, we cannot accept returns for products that have been opened or used.
4. How long does it take to receive my refunds and returns ?
   • Refunds are processed within 5-10 business days after we receive your returned item.
5. What if I received a damaged or incorrect item?
   • Please contact us immediately, and we will resolve the issue promptly.
6. Do I have to pay for return shipping?
   • Yes, customers are responsible for return shipping costs unless the return is due to our error.
7. Will I receive a full refund?
   • Refunds are issued for the product price only; shipping costs are non-refundable.
8. Can I exchange my product instead of returning it?
   • Currently, we do not offer exchanges. Please return the item for a refund and place a new order.
9. What information do I need to provide for a return?
   • You will need proof of purchase, such as your order number or receipt.
10. How can I contact customer service for returns?
    • You can reach our customer service team via email or phone listed on our website.
11. What happens if I miss the 30-day return window?
    • Unfortunately, we cannot accept returns after 30 days from the purchase date.
12. Do you offer refunds for international orders?
    • Yes, international orders can be returned if they follow our return policy.
13. What if my refund is processed incorrectly?
    • If you notice a discrepancy, contact our customer service for resolution.
14. Can I return items bought on sale or with a discount?
    • Yes, items bought on sale can also be returned if they meet our return policy’s conditions.
15. Are there any items that cannot be returned?
    • Opened items cannot be returned; all returns must be unopened and in original packaging.
16. How do I package my return?
    • Ensure the items are securely packed in their original packaging to prevent damage during shipping.
17. Can I track my return shipment?
    • Yes, we recommend using a trackable shipping service for returns.
18. What if my product was a gift?
    • The original purchaser will need to initiate the return process.
19. Will you inform me when my return is received?
    • We will send you a confirmation email once your return is processed.
20. What steps should I take if I receive the wrong item?
    • Contact us immediately, and we will arrange the correct item to be sent to you.

Conclusion

At My Herbal Empire, we strive to provide a supportive and transparent return process for our customers. Your satisfaction is essential to us, so if you have any questions about your purchase, please don’t hesitate to reach out. We are here to help you with your herbal needs!